The access to the customer and technical support that a cloud hosting company offers can tell you a lot about the services they provide too. When you are allowed to use only e-mails or tickets, you have most likely come across some reseller not the actual website hosting supplier. When this is the case, you'll probably have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the real hosting company for additional help. When the supplier provides you with several options for communication with short response time available at any moment, they are almost certainly the top provider, not only a reseller. So you'll benefit from timely assistance and excellent support as they'll have instant access to the servers where your account is. Whatever the problem - sales or technical, it is always better to have the option to communicate with your website hosting company directly via your preferred method of communication.
24/7 Customer Support in Cloud Hosting
We provide 24/7 billing, customer and tech support for all of our Linux cloud hosting. Even if you are not our client yet and you have some questions, we will give you a hand without delay and provide the needed information, to give you a choice to make the very best decision when you buy a new web hosting account. We are available at any time, including weekends and holidays, and we supply various means of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we have multiple phone numbers internationally, therefore you're able to call the one that is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The actual response time is around 15-20 min, which means that you can forget about waiting for days to get assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get prompt support, particularly if your web site is not functioning effectively for whatever reason. Our Linux semi-dedicated hosting include 24/7 customer and tech support, consequently in case anything happens, you're able to use a number of ways to let us know - telephone line with a few local numbers internationally, live chat, emails and tickets. The first two options are for pre-sales, billing and basic issues, so in case you do not have an account yet, for example, you are able to receive extra information for our services, or we will assist you with uncomplicated tech problems. The other two methods are for solely tech issues or everything that's more time-consuming since it's much easier to track the conversation between you and our support team. The warranted maximum reply time for them is just 1 hour, the actual one - 15-20 minutes, so you won't have to wait for an entire day so as to get support like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS
In case you buy a virtual private server through us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. When you are a current customer and you're looking for assistance with some technical issue that requires additional time to analyze or resolve, you can open a support ticket from your billing account or you'll be able to send an email and we'll take care of the trouble and send you an answer within one hour. The response time is guaranteed 24/7, including weekends and holidays, yet for most issues it takes no more than 30 mins to receive assistance. The support service covers your VPS and all the pre-installed software it includes, so in case you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have quick support in general, let alone if you manage an entire server, that's why each dedicated server that we supply comes with 24/7 support with one-hour response time warranty regardless of the problem. This service is totally free for any problems with your server or the software that was installed from our admins during the setup, so you'll be able to get in touch with us as many times as you'd like, even during holidays. You can either open a trouble ticket from your billing area or you can send an e-mail, and the actual reply time for either rarely exceeds 30 minutes because we have admins available 24 / 7. In case you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you could use our live chat service and speak to an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you'll be able to add to your server plan through the billing Control Panel.