Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • Every assistance request you send to us will be responded to within maximum 1 hour. In case your support ticket or e–mail requires further assistance from an administrator, we’ll without delay forward it and leave a note to let you know that your case is being examined. If you take advantage of our Administration Services package, any of the services included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A Top–Quality Technical Support Service

  • We will be available to you twenty–four–seven to respond to any queries that you may have about our Online Control Panel or any of the applications that we have installed for your convenience on the dedicated hosting server. If you also need support handling server management procedures, order our Administration Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting services, plus installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server is fitted out with our charge–free Online Control Panel, which offers a fully detailed knowledge base plus a collection of how–to video tutorials. Whenever you require assistance with the Online Control Panel, just click the Videos or Help buttons in the top right corner.