Website Migration

A: If your present hosting provider can no longer answer the requirements of your web site, or if you experience regular downtime, or if you have to wait for hours for the customer service team to respond to you, it may be a clever idea to swap your provider, i.e. to transfer all the files for your sites together with your databases from your current provider to your new provider. At AfricaHost, we realize that this can often be difficult and time–consuming. This is the reason why we’ll do all that for you at no cost!Our expert technical staff representatives will migrate your web site content from your current hosting provider to us. Our techs have extensive experience with web site migration and are able to take care of anything – from an ordinary WordPress–driven blog or Joomla^™–driven site, to a very elaborate, custom–made web app.

A: While we can’t give you an exact ETA, because there are plenty of variables, among them the size of the files and databases, the location of the current host’s server, the complexity of your web site and the current workload of our Website Migration Department, etc., we will try our very best to transfer your site within 48h, and in some cases – within 24h (when the content is not very large).

A: We will need the login information for your current web hosting provider’s Control Panel as well as the web site’s name (domain name).

A: Our Privacy Policy is an inseparable part of the contract that we’ll have with you as a customer. We’re dedicated to safeguarding the safety of the personal details obtained from the clients. To accomplish this, we employ technical safety measures so as to prevent the loss, the misapplication, the modification or the unauthorized disclosure of the personal info under our control. The safety measures include, but are not limited to: physical, digital and managerial methods to safeguard and secure the details that we acquire online. When we request users to submit financial information (for instance, a debit card number), this info is encoded using the SSL (Secure Sockets Layer) encryption technique.

A: While we transfer your web site, it will be available both in your web hosting account with us and in your account with your former web hosting provider. After the transfer is done, we will make certain that everything is working correctly and that the integrity of your data is not affected before notifying you that the migration is done. Then we’ll tell you how to transfer the domain name over to your web hosting account with us and how to update the DNS resource records.

A: Nope. We’ll never touch base with your web hosting provider about anything at all. They will not be aware of the web site migration either.

A: We support all Linux–based hosting platforms. Essentially, if we can gain access to your Control Panel, we will be able to transfer your site.The only platforms that we don’t support are closed–source web site creation platforms like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.